October 19, 2021

Mettler-Toledo adds Augmented Reality Customer Support

COVID-19 proof Augmented Reality Customer Support protects production uptime and costs irrespective of manufacturing location 

Mettler-Toledo Product Inspection is leading the way for product inspection manufacturers with the inclusion of remote Augmented Reality (AR) Customer Support. The new service enables remote identification of the cause of product inspection equipment issues and facilitates Mettler-Toledo engineers to instruct on-site manufacturing staff, irrespective of knowledge, how to rectify the problem. This helps to maximise production line uptime, save costs and comply with COVID-19 social distancing requirements. 

The state-of-the-art service allows manufacturers to securely connect remotely to the Mettler-Toledo Service Team to deliver diagnostic and repair services for both hardware and software. In addition, it can be used to support the delivery of Remote User training and equipment start-ups. AR works by enabling the users to interact with real-world objects by placing virtual spatial markers, highlighting aspects and adding text annotations to a live video stream of the product inspection equipment. Manufacturing staff do not need any prior knowledge or engineering expertise about the product inspection equipment as the Mettler-Toledo Service Team will demonstrate step-by-step what is needed to rectify the issue.  

“No-one has ever considered remote support to be life-changing, but with our new Augmented Reality Customer Support offering, that is about to change,” said Fabian Kramer, Service Product Manager, Mettler-Toledo Product Inspection. “This is a really slick, intuitive and interactive tool that will set new standards in fast break-fix support times, putting our engineers right there, next to our customers, wherever they may be in the world. Most importantly, customers will benefit from significantly less downtime, helping them to operate at peak performance for longer. Plus, AR makes social distancing measures easier to maintain.” 

Service support plays a key role in controlling costs and maximising uptime and performance of product inspection equipment and software. Available on a range of different levels, service contracts provide peace of mind that product inspection equipment is optimised, delivering preventative maintenance, on-site and remote support, plus performance verification.

Related articles

Bühler’s LALA: The industry’s first rake unit for paddy pre-cleaning

The industry’s first rake unit for paddy pre-cleaning, Bühler’s LALA removes long impurities by as much as 80%, while improving safety and boosting staff retention. One of the most common challenges facing rice producers is the presence of long impurities in their paddy. Items such as straws and strings from jute bags can frequently clog downstream

Gerber, first US baby food company that commits to carbon neutrality

A leader in early childhood nutrition, Gerber has today become the first U.S. baby food company to announce its commitment to carbon-neutral food products. 100% of Gerber‘s U.S. Organic portfolio and Natural pouches and glass jars are set to be carbon neutral in 2022. The company is also committed to carbon neutrality across its full U.S. baby food portfolio by 2035. Gerber will reach

Leave a Reply

Your email address will not be published. Required fields are marked *

%d bloggers like this: